Frequently Asked Questions

Below you will find answers and information about shipping, returns and more.
if you have other questions,
please just send it to

1. Add the desired worksheet/workbook to your cart 2. Proceed to Checkout 3. Fill in the required information (email and address) we unfortunately cannot remove the address fields during checkout as it is a required field in Shopify's checkout process. We apologize for any inconvenience. 5.Click continue to payment 6. Click complete order when your order is complete you will receive a confirmation email and a separate email with the link to download your free workbook. enjoy your free wellness worksheets :)
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for your goods - we will ship your package within 3-5 business days.
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
Please email any requests to
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email.
Shipping destinations: * We ship to Canada, U.S., most of Europe, Asia, Australia and New Zealand
Valeo Vitality ships through Canada Post. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and Priority shipping options are available at checkout!  Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.  Neither Valeo Vitality and Canada Post are responsible for lost packages if your shipping address is entered incorrectly.  Valeo Vitality is not responsible for lost or stolen packages.
Your order may be subject to import duties and taxes, which incur once a shipment reaches your country. Please note that Valeo Vitality does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. The general amount for duties and taxes fee is about 20% of the dollar amount of the merchandise. For more information, please contact your local customs office for specific amounts and percentages. Keep in mind that we are not responsible for paying additional charges for customs clearance and we’re not able to reimburse you for duties and taxes paid upon delivery. Customs policies vary widely from country to country. Please note on rare occasions customs agents may delay delivery of some packages.
Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at to open up a conversation on how we may address your concern. We are always happy to help!

Have a Question?